Q01. My router was working ok, but suddenly failed, what should I check? Q02. What to do if the Ready LED is steady? Q03. What to do if the Link LED is off? Q04. What to do if the ADSL LED is blinking? Q05. How do I do if I forget the Username/Password? Q06. Where can I get the newest firmware? Q07. The computer cannot access the configuration menu, what are the steps to follow to check it? Q08. What to do if I can't establish connection, and can't enter the web management page? Q09. Why I can't save the new settings? Q10. I am having a very poor wireless signal, how can I improve it? Q11. The router drops connection if there are more than 3 PCs connected to it. Q12. The 840V keeps showing "unregistered", even if I put the correct Username/Password. Q13.  How to reset to factory setting? Q14. My 845G Ethernet is working ok, but wireless fails. Why? Q15. What are the procedures to upgrade the firmware? Where can I obtain the newest firmware? Q16. For firmware updates, how do I know if I should also upgrade the boot code or not? What are the procedures? Q17. I can't play on-line games like QuakeII or Half Life II, what am I missing here? Q18. MSN video function is not working, what can I do? Q19. I can't connect to the Internet after plugging in my ADSL line. Q20. I have followed the 'Quick Install' but still can't get my router to work with my Internet Service Provider. Q21. How do I open a range of ports, enable the Virtual Server or DMZ feature? Q22. How can I check my computer's IP address? Q23. Where can I download the newest drivers? Q24. How do I enable IPSec pass-through? Q25. PTI-845G, - How to implement WEP? Q26. How to enable SNMP Trap? Q27. How to assign the public IP addresses to PCs in LAN if the encapsulation is PPPoA/PPPoE? Q28. Why PPTP function doesn’t work when firewall is enabled? Q29. My router allows me to send e-mails out but doesn't allow me to receive them or the other way around, why? Q30. What's the difference between virtual server, port forwarding and port mapping? .

Q01. My router was working ok, but suddenly failed, what should I check?

(840/810S) Please check the “READY” LED of router if it is blinking. ”READY” LED is a System status indicator when blinking indicates system is alive. If “READY” LED is off or solidly on, please contact your distributor to re-flash firmware. (815/845S/845G) A ping test would determine if a connection is established between your ADSL Router and computer. Using the ping command, ping the IP address of the ADSL Router, in this case, 192.168.1.1 (default). Alternatively, if the Ethernet Link LED is solidly on, means the Ethernet link is established. If the ADSL LED is solidly on, then the ADSL link is established. If the PPP LED is solidly on, then the PPP session and Internet connection are established.

Q02. What to do if the Ready LED is steady?

(840/810S) Please contact your distributor to re-flash firmware. (815) Ready LED is steady means that PPP session is established.

Q03. What to do if the Link LED is off?

a. Please check the Ethernet cable if it connects to computer’s network adapter. b. Change a new Ethernet cable to verify the connection. c. Check with your distributor to see if the ADSL router has a hardware problem.

Q04. What to do if the ADSL LED is blinking?

a. Please check if the ADSL line is connected to the WAN port of ADSL Router. b. Check ISP if the ADSL line is unstable. c. Check distributor if there is a firmware for upgrade.

Q05. What to do if I forgot the Username/Password?

Power on ADSL Router then press “reset “ button for more than 5 seconds, then ADSL router will restore to factory default. You can then login with default username and password.

Q06. Where can I get the newest firmware?

a. Visit the website of your distributor if there is any new firmware for upgrade. b. Send a request by submit a ticket to our eSupport system.

Q07. The computer cannot access the configuration menu, what are the steps to follow to check it?

a. Check the IP address of your computer. It must be 192.168.1.X if the IP address of ADSL Router is 192.168.1.1. b. A ping test would determine if a connection is established between your ADSL Router and computer. Using the ping command, ping the IP address of the ADSL Router, in this case, 192.168.1.1 (default).

Q08. What to do if I can't establish connection, and can't enter the web management page?

a. Check the IP address of your computer. It must be 192.168.1.X if the IP address of ADSL Router is 192.168.1.1. b. A ping test would determine if a connection is established between your ADSL Router and computer. Using the ping command, ping the IP address of the ADSL router, in this case, 192.168.1.1. (Default). c. Press “Reset “ button to restore the factory default settings of the Router. d. Check if the following parameters configured in ADSL Router are correct: VPI, VCI, Encapsulation, PPP username, PPP password. e. Check system log of ADSL Router if there is any error message. f. Check if ADSL LED is solidly on. It will not establish Internet connection even if the ADSL configuration (VPI, VCI, encapsulation, PPP username, PPP password) is correct, when ADSL LED is blinking.

Q09. Why I can't save the new settings?

a. Forget to press “save all”. b. Press “reset” button to restore factory default and try again. c. Firmware issue. Please call distributor to re-flash firmware again.

Q10. I am having a very poor wireless signal, how can I improve it?

a. Please check if the wireless mini PCI card is loosed. Plug it in slot. b. Please adjust the antenna and check antenna cable if it is loosed. c. Please check if your wireless card installed on computer is damaged. d. Please check if there is a lot of interference in your environment.

Q11. The router drops connection if there are more than 3 PCs connected to it.

Please check if virus infects your computer. Virus will affect ADSL Router and drops the connection. Notice that if many PCs are running P2P software such as eMule or Kazza, it might also cause the router to be unstable.

Q12. The 840V keeps showing "unregistered", even if I put the correct Username/Password.

Please check if Register Address, Proxy Address and Outbound Proxy Address are correct..

Q13. How to reset to factory setting?

Press reset button for more than 5 seconds, then ADSL router will reset to default factory setting.

Q14. My 845G Ethernet is working ok, but wireless fails. Why?

a. Please check if the antenna is loosed. b. Please check if the mini PCI card is loosed. c. Please check if “WL ACK” LED is on. If this LED is off, please check with your distributor to repair it. It was caused by firmware crash, so the wireless modules were not loaded successfully.

Q15. What are the procedures to upgrade the firmware? Where can I obtain the newest firmware?

You may submit a ticket to our eSupport system.

Q16. For firmware updates, how do I know if I should also upgrade the boot code or not? What are the procedures?

Please check the boot code version shown in product information webpage. The latest boot code version is 1.2.5.9. The procedure is:

Q17. I can't play on-line games like QuakeII or Half Life II, what am I missing here?

Please add QuakeII and Half Life to Applied Rules of Port Forwarding.

Q18. MSN video function is not working, what can I do?

Please try to enable DMZ for MSN video function.

Q19.  I can't connect to the Internet after plugging in my ADSL line

a. Please check if ADSL LED is on. If it is blinking or off, then please check if ADSL line is loose. b. Please check if the configuration is correct. The key points are VPI, VCI, Encapsulation, PPP username and PPP password. c. Check System Log to ontain the detail information. d. Execute the Diagnostic Test to check the connection.

Q20. I have followed the 'Quick Install' but still can't get my router to work with my Internet Service Provider.

Please check with your ISP to verify if the configuration is correct. The main parameters are VPI, VCI and encapsulation (PPPoE, PPPoA, 1483 Bridged, 1483 Routed).

Q21. How do I open a range of ports, enable the Virtual Server or DMZ feature?

Please follow below procedures to enable DMZ. We suppose that the IP address of your local PC is 192.168.1.2. DMZ --Pic1 DMZ --Pic2  Virtual Server --Pic1  Virtual Server --Pic2

Q22. How can I check my computer's IP address?

Enter command prompt of Windows, then type “ipconfig /all”.

Q23. Where can I download the newest drivers?

Please check with your local distributor or submit a ticket to our eSupport system.

Q24. How do I enable IPSec pass-through?

IPSec pass-through feature is enabled by default, so you do not need to enable it.

Q25. PTI-845G, - How to implement WEP?

Procedure to Enable WEP 1. Check Enable WEP Wireless Security. 2. Select Authentication Type. 3. Enter Encryption key and select Cipher. (This field is enabled when the WEP security field is checked. You can select from 64 bits, 128 bits, and 256 bits. The WEP cipher is used when the security configuration is set to WEP. This field is not used when the security configuration is set to 802.1x and WPA. Enter 10, 26, 58 hexadecimal digits for 64, 128 or 256 bit Encryption Keys respectively. E.g., AA AA AA AA AA for a key length of 64 bits. You will need to enter the same key for the first time of configuration of each station.) 4. Save your settings. 5. Restart Access Point.

Q26. How to enable SNMP Trap?

Procedures to enable SNMP Trap: 1. Check ”Enable SNMP traps” 2. Fill in Traps destination IP and Destination IP address of trap. Traps can be sent to three different destinations. 3. Fill in Traps Community. Community name of the trap. 4. Choose trap versions. Two trap versions/formats are supported:      • SNMP v1      • SNMP v2c

Q27. How to assign the public IP addresses to PCs in LAN if the encapsulation is PPPoA/PPPoE?

(840/810S) Enable PPP half-bridge mode. (848/846/818/816) Enable ZIPB

Q28. Why PPTP function doesn’t work when firewall is enabled?

Please check if firewall blocks the PPTP traffic.

Q29. My router allows me to send e-mails out but doesn't allow me to receive them or the other way around, why?

Please check if there is any firewall rules that blocks POP3 port 110.

Q30. What's the difference between virtual server, port forwarding and port mapping?

The same. Port Forwarding (or Virtual Server or port mapping) allows you to direct incoming traffic to specific LAN hosts based on a protocol and port number. You can provide local services (for example, web hosting) for people on the Internet or play Internet games.